Shipping & Returns
DeLorean Industries primarily uses USPS, FED EX and UPS for shipping parcels. We do not offer freight services on large items and leave logistics as the sole responsibility of clients. This extends to vehicle transportation as well. We do offer crate and packaging services allowing our items to be shipping domestically and world wide with the shipping provider of your choice.
You may return most new, unopened items within 30 days of delivery for a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For orders placed outside of our online store an RMA number will be issued per request.