WARRANTY/RETURN/CORE/ SHIPPING/ DAMAGED CARRIER POLICIES
Shipping
DeLorean Industries primarily uses USPS, FED EX and UPS for shipping parcels. We do not offer freight services on large items and leave logistics as the sole responsibility of clients. This extends to vehicle transportation as well. We do offer crate and packaging services allowing our items to be shipping domestically and world wide with the shipping provider of your choice.
Immediately verify the contents of your packages against the supplied invoice. If the order is shipped in multiple packages, a separate invoice with highlight contents is supplied in each box for verification. If any are missing, check to see if there is a credit line due to being out of stock or back ordered/made to order. Back ordered/made to order components that are shipped separately are clearly expressed at time of purchase.
TERMS OF SALE
Due to the high level of customization of our products, most everything we produce is to order. We do not offer returns due to the considerable amount of time and effort that goes into producing and marketing these bespoke offerings. We ask that you are absolutely sure that you need and understand the use of the product at time of purchase. All sales are final unless the part is defective and or sent in error. At our discretion, all returns are subject to a 30% restocking fee. Freight and shipping costs are non refundable unless you were provided with the wrong component. For return consideration a fully defined RMA form available direction from DeLorean Industries is required.
No returns are accepted after 30 days of receiving order.
The minimum return amount is $10.00.
Labor, return shipping or damages associated with incorrectly installing a part is not covered by any warranty expressed or implied.
All parts, warranty claims and cores shipped without the proper RMA form will be subject to processing at our discretion.
All returns must be received within 30 days of confirmed delivery date for consideration.
Custom orders must be paid for in full and retrieved within 30 day's of advisement of completion. After this period the product is considered abandoned. DeLorean Industries reserves the right to retain any down-payment as compensation for time and materials applied to the custom order build along with associated materials.
DAMAGED SHIPMENTS
Claims relating to damaged or lost shipments must be submitted (A) within 5 days of receiving order or (B) as soon as the package is deemed lost by the carrier. DeLorean Industries handles all claims directly for packages sent from our facility. This does not cover owners who choose to use their own shipping methods including but not limited to private carriers, LTL freight options and international forwarders. There will be no reimbursement from Delorean Industries until the carrier pays the claim.
LTL Freight shipments require the inspection of the order contents before signing off to the delivery driver. Damage must be listed clearly on the BOL (bill of lading) for the processing of any claims.
All components must be returned in saleable condition in original packaging.
Electrical components are not accepted as returns unless defective and covered as noted in our warranty policies.
All return shipping is at customers expense.
Any and all replacement shipments will be charged to customer until returned/warranty or defective items are received and processed prior to a credit being issued.
WARRANTY
Unless stated in product description other wise, all components sold by DeLorean Industries are covered for 90 days from date of purchase. Note worthy exclusions include our SPEC I exhaust system. Prorated warranties are available in some circumstances as well where noted. Improper installation or use of components is not covered by any warranty expressed or implied. Always ask for clarification on product use if any questions are present during installation.
The seller nor the manufacturer will not be liable for any loss, damage related to or injury, either direct or indirect, from the use or inability to determine the appropriate use of any product. Before any attempts at installation, all supplied information, drawings, factory service manuals and related content should be studied and totally comprehended for installation and the suitability of the product for it's intended use. By purchasing a DeLorean Industries product, the user assumes all responsibility and risks associated. We reserve the right to change and adapt our specifications without notice. All products are intended for racing, showcase, off road use only and may not be legally used on public roadways in all cases. The products offered for sale are innovative components and in some cases require a high skill level to properly implement. No product or service is designed or intended to prevent serious injury or death.
Immediate replacements are available prior to a claim being processed at the customers expense. We do not ship replacements without first receiving warranty or defective component for testing and verification.
Installation of any of our premium offerings by DMCH or their affiliated franchises immediately voids any warranty expressed or implied. Servicing in any manner of a car built by DeLorean Industries by the above mentioned immediately voids any power train warranty extended to our custom-built applications.
CORES
Core deposits are designed to keep key no longer available components in circulation to assist as many customers as possible. The charge associated with this is to encourage owners to quickly send back the core. In many cases we have moved to a direct repair and return of your existing component. This is the case for fuel distributors, warm up regulators and brake calipers.
Cores must be properly marked original and serviceable factory components. Aftermarket replacements are not accepted. Visual verification by DeLorean Industries is highly recommended prior to shipping due to the number of aftermarket steering racks and calipers in circulation.
All cores must be shipped to full value via carrier of choice.
Cores that do not meet the above criteria will be returned to customers at their expense when requested.
All shipping of the above items should be addressed to:
DeLorean Industries
ATTN: RETURNS
433 Munroe Falls Road
Tallmadge Ohio 44278